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Gen AI Agent for Smarter Marketing, Instant Support, and Easy Management
AI Customer Frontline
24/7 automated replies to inquiries
Support for websites, Line, Messenger, etc.
Boost efficiency and cut support costs
Knowledge Base Assistant
Upload files to build a live knowledge base
Ask in natural language, get quick answers
Track replies and manage permissions
Smart Data Collaboration
Cross-team knowledge sharing
Optimize answers based on context
Speed up decisions and keep know-how
Intelligent Customer Service System
Omni-channel Integration
Supports real-time communication interfaces such as official websites, apps, LINE, Messenger, etc. Can be integrated with existing customer service systems or CRM platforms Unified management of Q&A data and customer records
Customized Script Management
Different industries can set scenarios and terminology Knowledge data can be added and adjusted in real-time through the backend Inquiry records can be converted into retraining data
Interactive Data Analysis
Provides reports on interaction counts, response satisfaction, etc. Usage management tracking availableKnowledge Management System
Intelligent Document Summarization and Structuring
Upload PDF/Word/Excel documents, automatically converting them into a Q&A database Supports keyword and natural language query integration Can import SOP, HR, internal training, and other knowledge documents
Permission and Review Mechanism
Knowledge responses have management permissions and review processes Sensitive data can have whitelists and visibility settings Response history can be audited and revised
Response Tracing and Trust Mechanism
Each response includes "source document," "paragraph location," and "confidence index" Can cooperate with internal compliance units to control risks Provides manual review mechanisms and exception handlingOur solutions are driving real change across industries.
Discover how we empower businesses to boost efficiency and drive digital transformation through real success stories.
Bestat
Biotech Services
Syntrend Creative Park
Department Store
Ximending Commercial District
Tourist Attraction
